We are so confident in the strength of our constructions that we now offer a 1 year extendable warranty against snaps, with some conditions (see below)
This initiative is us putting our money where our mouth is and rewarding our customers who look after their equipment and keep it out of landfill. We have always aimed to make boards that last a lifetime and are very proud to be able to offer this warranty to you.
Terms and Conditions
Warranty applies to all custom boards which feature the parabolic rails and excludes our soft top range (These are designed to be safe for kids and beginners in small - medium waves and are not suitable for good surfers in big waves)
If you do manage to snap a board you must send it to us at your expense for us to establish how and why it snapped.
If we conclude the board snapped in "normal use" we will make a free replacement of the exact same board and you will only need to cover the freight.
Normal use means surfing and duck diving and excludes but is not limited to collisions with other surfers, other watercraft, rocks, reefs, other floating objects, blowing off the car roof and getting driven over etc.
To claim the warranty we require that you repair any dings straight away and keep the board watertight leading up to the time the board snapped.
To extend your warranty simply remove all the wax and bring your board into our Lyall Bay factory for an inspection and pay for any repairs or maintenance work to be done. We charge $65+ gst per hour for this service, you can also do the repairs yourself and bring it back in to be signed off. Kinda like a WOF for a car.
If no repairs are required there will be no charge to extend the warranty.
Any snapped boards will be dismantled and the materials recycled where possible.
Extendable warranty is free with every custom board purchased in 2023, Depending on how many claims we get we might have to revise this in 2024 and charge a small fee for the warranty. We may also have to cancel the program if we suspect people are abusing it and purposefully snapping boards to get a new one.
Warranty is assigned to the original owner, If you sell your board please ask the new owner to bring it in for an inspection and to transfer the warranty.